We're seeking an experienced Senior UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you'll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.
Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
Design and implement comprehensive research plans for complex projects in a fast-moving environment
Mentor junior UXers and evangelize research best practices across the organization.
Regularly present at Town Hall and All Tech meetings
Synthesize research findings into actionable insights and effectively communicate them to stakeholders
Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
Expand our research repository to make insights accessible and usable by the broader organization
Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
Proactively identify research opportunities that could improve product strategy and user experience
Advocate for user needs in strategic planning and prioritization discussions
Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions
A work history in the financial services industry is preferred
Expert knowledge of various research methodologies and when to apply them effectively
Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders
Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
Comfort working in an agile environment and adapting research approaches to support rapid iteration
Ability to balance strategic research initiatives with tactical needs
Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
Willingness to manage parts of ResearchOps and self-serve recruitment
Proficiency with analytics software like Heap, Posthog, or similar is preferred
The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
The opportunity to work in a fast-paced environment with experienced industry leaders
Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
$165,000 - $195,000 a year
Compensation details: The salary for this position is $165,000 - $195,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
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