Job Description

Job Description

Job Description

A well-established and highly reputable company in the consumer packaged goods sector is seeking a Replenishment & Customer Service Specialist to support both customer order fulfillment and warehouse inventory operations. This role is ideal for a detail-oriented, proactive professional who thrives in a fast-moving logistics and coordination environment, ensuring exceptional service from order creation to delivery.

***This is an onsite position in San Francisco within the Distribution Department, reporting to the Distribution Manager.

Responsibilities

• Monitor daily safety stock levels across assigned warehouses
• Create purchase and transfer orders to replenish warehouse inventory
• Process and track transfers of co-packed items
• Confirm shipping and delivery status for customer orders and invoice upon receipt of proof of delivery (if not automated)
• Trace and track outbound customer orders using internal systems and communication with logistics partners, identifying potential delays and taking proactive action
• Communicate effectively with internal branches to flag and resolve shipping or delivery issues
• Coordinate with warehouses to review shortage reports and inform Sales and Branches of product availability updates
• Provide backup support to other Distribution personnel as needed
• Validate inbound and monthly warehouse charges and assist with invoice reconciliations
• Maintain strong relationships with public warehouses, co-packers, carriers, and internal teams
• Perform additional duties as assigned

Requirements

• High School Diploma required; AA/Associate’s Degree preferred
• 2–5 years of experience in warehouse distribution, inventory control, or customer service, ideally within the CPG (consumer packaged goods) industry
• Proficiency in Microsoft Excel, Word, Windows, and email platforms
• Strong written and verbal communication skills
• Proven ability to manage order processing, shipping coordination, and administrative tracking
• Experience with invoicing and basic accounting procedures is a plus
• Excellent customer service and problem-solving skills

Compensation & Benefits

• Salary Range: $55,000 – $85,000 per year (commensurate with experience)
• Comprehensive benefits package, including health insurance and additional employer-sponsored perks

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We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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