Job Description

Job Description

Job Description

Job Title: Specialist, Import/Export

Reports To: Supervisor, Customer Experience

Location: Buffalo, NY or Franklin, MA

Work Type: Hybrid (3 days in office)

FLSA Status: Non-exempt

Position Summary:

The Import/Export Specialist will serve as a key liaison between our Customer Service and Distribution/Logistics teams. This role will ensure seamless coordination of international shipments, documentation, and compliance for ZeptoMetrix customers around the globe.

Key Responsibilities:

• Coordinate international shipments (inbound and outbound), ensuring compliance with U.S. and international trade regulations.
• Prepare and review shipping documentation (commercial invoices, packing lists, certificates, customs forms, etc.) for accuracy and country specific compliance.
• Act as a primary point of contact between the Customer Service team, Distribution/Logistics, and external freight forwarders/customs brokers and the Customer/Distributor.
• Monitor international shipment status and proactively communicate updates to customers and internal teams and rectify import concerns.
• Resolve import/export related issues, delays, and documentation discrepancies.
• Maintain library of Import Documentation templates.
• Support customers with order status, delivery timelines, and regulatory documentation needs.
• Maintain up to date knowledge of import/export laws, including ITAR, EAR, Harmonized Codes, and customs requirements.
• Collaborate with Distribution/Logistics to optimize shipping processes and improve efficiency.
• Maintain accurate records of international shipments in compliance with company policies and regulatory requirements.
• Performs other duties as assigned.

Education:

• Bachelor’s Degree in Supply Chain, International Trade, or related field preferred, or equivalent experience.

Experience:

• 2+ years of experience in import/export operations, logistics, or international customer service.

Qualifications:

• Knowledge of U.S. import/export regulations and international shipping practices required.
• Experience working with freight forwarders, customs brokers, and regulatory documentation.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in ERP systems and Microsoft Office Suite.
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other essential time constraints.
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
• Strong work ethic and an ability to excel within a rapidly changing and growing organization.

Compensation & Benefits:

• Salary Range: $45,000 - $55,000, depending on location, experience, and qualifications.
• Benefits coverage begins day 1, including the following:
• Medical, Dental, Vision Insurance
• Disability Insurance
• Life Insurance
• 401(k) company match
• Paid Time Off (15 days annually)
• Paid Holiday time (10 company-designated days)
• Tuition Assistance
• Additional benefits available with company package

This position has not been approved for Relocation Assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it.

Job Tags

Similar Jobs