Job Description

Who we are

Kontakt.io is the market leader in Intelligent Orchestration of Care Operations, helping hospitals cut waste, reduce costs, and improve patient experiences. Our AI- and RTLS-powered platform unifies data across systems, automates workflows, and orchestrates staff, equipment, and patient flow in real time—delivering up to a 2% EBITDA margin uplift for hospitals. We’re deployed system-wide at hundreds of hospitals (including HCA systemwide). We’re on a path to $100M ARR, doubling revenue year over year, after raising $50M from Goldman Sachs in 2024. Team of 140, HQ in NYC. 

Why this role

You’ll be the boots-on-the-ground owner for hospital deployments of Kontakt.io solutions—coordinating site readiness, installation crews, hospital IT, and vendors to turn SOWs into live, stable systems that deliver measurable outcomes.

• Plan deployments end-to-end : create detailed site plans, milestones, dependencies, and checklists.
• Run the field rhythm: lead daily/weekly standups with contractors, facilities/biomed, and hospital IT; unblock tasks and drive decisions on site.
• Site readiness & installs : coordinate surveys, placement, cabling/low-voltage, mounting, labeling, and inventory; ensure EHS compliance and access/permits.
• Field readiness : pre-stage devices, execute commissioning/functional tests, document results, and manage punch lists to closure.
• Risk & change control: surface issues early, and manage change orders within SOW.Documentation & handover: produce as-builts, acceptance criteria/results, and clean handoffs to Support/CSM; run the 30–60–90 day stabilization checklist.
• Vendors & budgets : coordinate third-party installers and OEMs to SLAs; track actuals vs. plan to protect PS margin.

• Like being on site, solving real-world blockers quickly and safely.
• Keep work highly organized (lists, logs, labels) and communicate crisply.
• Are hands-on and high-agency—comfortable coordinating crews and moving hardware.
• Treat time, cost, scope, and safety as non-negotiables.

• 3–5+ years managing field deployments or customer implementations (IoT/RTLS, or enterprise software).
• Strong contractor/vendor coordination and multi-site scheduling experience.
• Solid project tooling: Zendesk, Wreck
• Excellent written/verbal communication; clean checklists, acceptance docs, and status notes.
• Ability to travel frequently to hospital sites.

• Healthcare delivery environment experience (facilities, biomed, infection control, EHS).RTLS/BLE/IoT deployments, device commissioning, and RMA/inventory processes.
• Reading floor plans and creating as-builts (Visio/CAD/Bluebeam).
• Certifications: PMP/PRINCE2, OSHA-10/30, BICSI, Prosci (or similar).

• IC ownership: outcomes over activities; clear scope, gates, and acceptance.
• Decision speed : explicit owners, decision logs, and 24h escalation when blocked.
• Enterprise-grade delivery : change control, QA, and rollback plans on every cutover.
• Vendor accountability : SLAs, scorecards, and documented acceptance at each gate.
• Two clocks, one plan : we align project schedules with clinical realities; patient care comes first.

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