Online Chat Agent Job at Laka Group, North Carolina

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  • Laka Group
  • North Carolina

Job Description

This is a remote position.

As an Online Chat Agent at Laka Group SRL, you will play a crucial role in providing exceptional customer service and support in the Civil Engineering industry. This dynamic position requires excellent communication skills and a passion for assisting customers through online chat platforms.

Location: United States (Remote)

Responsibilities:

  • Engage with customers through online chat to address inquiries and provide solutions
  • Offer technical support and guidance on Civil Engineering products and services
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with cross-functional teams to ensure customer satisfaction

Requirements:

  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using online chat platforms and customer service software
  • Prior experience in customer service or a related field is a plus

Qualifications:

  • High school diploma or equivalent
  • Additional certification in customer service is preferred
  • Knowledge of Civil Engineering terminology and concepts is a bonus

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Dynamic and supportive work environment
  • Training and development programs

Requirements

  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using online chat platforms and customer service software
  • Prior experience in customer service or a related field is a plus

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Dynamic and supportive work environment
  • Training and development programs


Job Tags

Full time, Remote work,

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