Job Description

Account Manager / Customer Success Manager

We're looking for a proactive, strategic, and tech-savvy Account Manager / Customer Success Manager to own relationships with our top customers. If you're passionate about delivering value, driving retention, and growing key accounts in a dynamic SaaS environment, read on.

At Semaphore, our mission is to help technology companies achieve better results. Our customers range from scaling startups to global enterprises, and we're looking for someone ready to grow with us.

What You'll Own

• Manage a portfolio of accounts (including enterprise-level), becoming their trusted advisor and go-to partner.
• Deeply understand each client's goals, technical context, and business drivers to ensure product adoption, value realization, and long-term loyalty.
• Lead business reviews, strategic sessions, and renewal processes. Play a key role in the onboarding of important prospects.
• Monitor metrics to proactively reduce churn.
• Be the voice of the customer, gather feedback and deliver insights to Product, Engineering, and Leadership.
• Maintain clear, consistent documentation of client activity, progress, and key milestones.
• Resolve issues and escalate blockers with urgency and empathy.
• Bring structure and insight to team processes. Support team in evolving commercial approaches in a competitive market.

What You Bring

• 35 years in Customer Success, Account Management, or Client Services in a SaaS or creative tech environment.
• Proven success managing enterprise customers across multiple regions, particularly English-speaking and globally diverse clients.
• A track record of exceeding renewal, retention, and expansion targets.
• Independent ownership of complex customer relationships with a strategic, solutions-first mindset.
• Ability to understand concepts related to software development and cloud computing.
• A natural communicator and talented negotiator, you build rapport effortlessly, manage expectations well, inspire trust and focus on getting the best deal.
• Strong project management, organizational, and follow-up skills.
• Adaptability in fast-paced, ever-evolving environments. Growth mindset, self-motivation, and a proactive approach to problem-solving.
• Experience contributing to internal process documentation and suggesting improvements where necessary.
• Comfortable navigating ambiguity and balancing processes with flexibility.

What You'll Be a Part Of

• A collaborative, feedback-driven Customer Success team that believes in shared success.
• A culture that supports autonomy, creativity, and continuous improvement.
• A product-led company that values client feedback as part of its innovation loop.
• A well-established SaaS company with global clients, modern tech, and real impact.

Perks & Benefits

• The impact of working on a product that competes in a global market.
• Join a small team of around 30 full-time people who love what they do.
• A healthy 40-hour work week, a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers who use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture that reflects it. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

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